Pick-Up & Return Counters at the Airports
For customers who wish to pick-up/return the devices at the airport
When picking up the device, please bring your identification document and a printed copy of the order confirmation e-mail.
When picking up the device, please bring your identification document and a printed copy of the order confirmation e-mail.
Narita International Airport Terminal 1
Order deadline1 day before the arrival before 13:00 JST
- Business Hours
- 6:30 〜 21:30
- ■Location
- Airport Terminal 1, 1F International Arrivals Lobby South Wing "JAL ABC" Counter
- ■Note
- This counter is for pick-up only. Please use the central building counter for returns.
- Business Hours
- 7:00 〜 21:00
- ■Location
- Airport Terminal 1, 1F International Arrivals Lobby Central Building "JWiFi & Mobile × Global WiFi" Counter
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
Narita International Airport Terminal 2
Order deadline1 day before the arrival before 13:00 JST
- Business Hours
- 7:00 ～ 21:00
- ■Location
- JWiFi & Mobile × Global WiFi Counter in 1st Floor International Arrival Lobby
- ■Note
- Please return the rented equipment in the return box.
Haneda Airport Terminal 2
Order deadline1 day before the arrival before 13:00 JST
- Business Hours
- 6:00 ～ 23:00
- ■Location
- Haneda Airport Terminal 2, 2F
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
Haneda Airport Terminal 2, 2F
Haneda Airport Terminal 3
Order deadline1 day before the arrival before 13:00 JST
- Business Hours
- 6:30 〜 23:45
- ■Location
- Keikyu Haneda Airport Terminal 3 Station 2F
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
Haneda Airport Terminal 3 Station 2F
Kansai International Airport Terminal 1 Building
Order deadline1 day before the arrival before 13:00 JST
- Business Hours
- 6:30 〜 22:30
- ■Location
- Terminal 1 Building International Arrival Lobby 1F
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
Terminal 1 Building International Arrival Lobby 1F
Osaka International Airport
Order deadline2 days before the arrival before 13:00 JST
- Business Hours
- Closed until further notice
- ■Location
- South Terminal 1st floor
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
South Terminal 2nd floor
Chubu Centrair International Airport Terminal 1
Order deadline2 days before the arrival before 13:00 JST
- Business Hours
- 6:30 〜 20:00 (reduced business hours)
- ■Location
- Access Plaza 2F (To the far end on your left from the Arrival Lobby. Next to the entrance to the parking lot.)
- ■Note
- A return box is available after the counters business hours.
Access Plaza 2F
Chubu Centrair International Airport Terminal 2
Order deadline2 days before the arrival before 13:00 JST
- Business Hours
- 10:00 ～ 15:00
- ■Location
- Terminal 2 Departure lobby 2F
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
Fukuoka Airport
Order deadline3 days before the arrival before 13:00 JST
- Business Hours
- 7:00 ～ 21:30
- ■Location
- Next to the Delivery Counter after exit Arrival Lobby and turn left.
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
Next to the Delivery Counter
New Chitose Airport Domestic Terminal Building
Order deadline3 days before the arrival before 13:00 JST
- Business Hours
- 7:00 〜 20:00
- ■Location
- Domestic terminal building 1F, beside the JAL airline arrival port
- ■Note
- JAL arrival port A side,in front of JR line escalator
Beside the JAL arrival port
New Chitose Airport International Terminal Building
Order deadline3 days before the arrival before 13:00 JST
- Business Hours
- 8:00 〜 19:00 (reduced business hours)
- ■Location
- International Arrival Lobby 2F
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
International Arrival Lobby 2F
Naha Airport
Order deadline3 days before the arrival before 13:00 JST
- Business Hours
- 7:30 〜 21:00
- ■Location
- International Terminal Building 1st floor arrival lobby, JWiFi & Mobile × Global WiFi Counter
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
1st floor arrival lobby, JWiFi & Mobile × Global WiFi Counter
Komatsu Airport
Order deadline2 days before the arrival before 13:00 JST
- Business Hours
- 8:15 〜 19:30
- ■Location
- International Arrival Lobby, 1st floor
- ■Note
- Please return the rented equipment in the return box. However, the return box follows the airport’s business hours.
International Arrival Lobby, 1st floor