STEP1
Order
Make the order at the website by filling out the application form here.
STEP2
Pick-up/Usage start
The device can pe picked up via delivery at any address in Japan or at any major international airport in Japan. Available to use soon after pick-up.
STEP3
Return
Device can be returned at any major international airport in Japan or via delivery.
Listed price includes tax unless otherwise stated.
STEP1
The orders on the website can be made 24 hours per day.
If an application is done before 13:00 (JST) the device will be send on the same day, to reach the customer earliest on the following day.
The device will be send out to reach the customer on the chosen usage day, so please consider your schedule before making an application.
The payment is available only by credit card
The following credit card companies are accepted. → 
STEP2
The pick-up can be done at the airport or via delivery.
The router can be used as soon as it arrives, by connecting it to your device.
To confirm the connection method, please check the explanation icluded together with the device.
■In case of pick-up via delivery
The Wi-Fi devices are shipped via the Yamato Kuroneko service.
The devices can be also delivered to the hotels or hospitals if the later permit that.
Shipping fee
JPY 550 (1 device)
JPY 1,100 (2-10 devices)
JPY 2,200 (11+ devices)
■Aiport Pick-up
The pick-up of the devices is available at all main airports in Japan.
The pick-up might not be available depending on the time and place, so please confirm each counters business hours.
Pick-up Fee
JPY 550
STEP3
Please return the device via delivery or at the airport.
■Return via delivery
Please use the included prepaid Yamato shipping slip. The return date will be determined by the shipping date. Please be aware of Yamato's final pick-up time at the location you plan to ship the device from.
■In case of return by airport
It is possible to return the device at most international aiports in Japan.
The return might not be available depending on the time and place, so please confirm each counters business hours.
Return Fee
JPY 550
■In case of pick-up via delivery
| Same day delivery | Shipping address |
|---|---|
| 1 Day Before By 13:00 PM (Japan Time) | Any address in Japan |
■Airport Pick-up
| Airport | Application Deadline |
|---|---|
| Narita International Airport Terminal 1 | 1 Day Before By 13:00 PM (Japan Time) |
| Narita International Airport Terminal 2 | 1 Day Before By 13:00 PM (Japan Time) |
| Narita International Airport Terminal 3 | 1 Day Before By 13:00 PM (Japan Time) |
| Haneda Airport Terminal 2 | 1 Days Before By 13:00 PM (Japan Time) |
| Haneda Airport Terminal 3 | 1 Days Before By 13:00 PM (Japan Time) |
| Chubu Centrair International Airport Terminal 1 | 2 Days Before By 13:00 PM (Japan Time) |
| Chubu Centrair International Airport Terminal 2 | 2 Days Before By 13:00 PM (Japan Time) |
| Kansai International Airport Terminal 1 Building | 1 Days Before By 13:00 PM (Japan Time) |
| Osaka International Airport | 2 Days Before By 13:00 PM (Japan Time) |
| Fukuoka Airport | 3 Days Before By 13:00 PM (Japan Time) |
| New Chitose Airport Domestic Terminal | 3 Days Before By 13:00 PM (Japan Time) |
| New Chitose Airport International Terminal | 3 Days Before By 13:00 PM (Japan Time) |
| Naha Airport | 3 Days Before By 13:00 PM (Japan Time) |
| Komatsu Airport | 2 Days Before By 13:00 PM (Japan Time) |
| Mt.Fuji Shizuoka Airport | 2 Days Before By 13:00 PM (Japan Time) |
■Regarding the payment methods
■Cancel Policy
The cancellation is for free 4 days before the starting date. Please contact our call center to process it.
If the cancellation request is done 3 days before the arrival, the cancellation fee becomes the 100% usage fee. No refunds are available.
Please contact our call center if you have any questions or requests. Before that please check the Frequent Questions Corner.
